Shipping Policy

This policy applies when a brand sends a physical product, sample, or campaign material to a creator through an InfluVenture campaign. It does not make InfluVenture the seller, shipper, carrier, importer, or owner of the goods.

The campaign brief and contract should clearly state whether a product must be shipped, who pays for delivery, whether the item must be returned, and any deadlines that depend on receipt.

Brands sending products are responsible for:

Creators receiving products are responsible for:

Carrier timelines are estimates and may be affected by location, weather, customs, holidays, or other factors outside either party’s control. A creator’s deliverable deadline should begin only as specified in the campaign terms; where product receipt is required, the parties should account for confirmed delivery.

Neither party should mark a shipping-dependent milestone complete until the applicable receipt or delivery requirement in the campaign has been met.

The sender should first raise delivery issues with the carrier. Both parties should keep tracking updates, photos, messages, and other evidence in the campaign record.

If a shipping issue affects delivery or payment, open a dispute through the relevant campaign promptly. We may review the available evidence to help determine an appropriate platform outcome, but carrier claims, product warranties, and legal remedies remain the responsibility of the relevant parties.

Do not send illegal, hazardous, counterfeit, age-restricted, unsafe, or otherwise restricted goods. Brands must verify carrier and destination restrictions before shipping. We may suspend a campaign or account where goods create a safety, legal, or policy risk.

For help with a campaign shipment, use the campaign’s support or dispute flow, or contact support@influventure.com with the campaign or contract ID and tracking details.